Why
would I want to shop for electricity?
Shopping for an electric generation supplier
could save you money, and you may shop for a supplier based on your
needs and preferences.
Do
I have to choose an electricity supplier?
No. If you don't choose a supplier, PPL
Electric Utilities will supply as well as deliver the electricity
to your home or business.
What do I need to know to shop?
You need your "Price to Compare,"
your monthly electricity use and a list of licensed suppliers serving
your area.
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What is the "Price to Compare?"
This is the price per kilowatt-hour you
need to compare offers and potential savings from other electric
generation suppliers. It represents PPL Electric Utilities' charges
for the generation and transmission part of your electric service.
For information about your "Price to Compare", call PPL.
Where can I find my electricity use?
You can find it on the front page of your
PPL bill, next to the usage chart.
How do I find out who are the suppliers
in my area?
You can get a list of licensed suppliers
from PPL. You also can call the Pennsylvania Public Utility Commission
(PUC) toll-free at 1-888-782-3228 or visit the Web site
at www.puc.state.pa.us/utilitychoice.
For the prices charged by residential suppliers, call the Office
of Consumer Advocate toll-free at 1-800-684-6560 or visit
the Web site www.oca.state.pa.us.
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How much money will I save?
That will depend on how much electricity
you use, your "Price to Compare" and the price charged
by your supplier.
What if I have questions about
my bill?
You should address your questions to the
company that sent you the bill. You may select the option of receiving
one combined bill from PPL. Some suppliers may offer you the choice
of getting two bills — one from the supplier and one from PPL
—
or a single bill from the supplier.
After I choose a supplier, can I switch
again?
Yes, you may switch at any time, unless
you have agreed to other terms with your supplier.
What if my supplier goes out of business
or stops serving me?
You will not lose your electricity supply.
PPL Electric Utilities will immediately resume supplying your electricity.
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Will my electricity supply be reliable if I
switch suppliers?
Yes. Reliability and safety are high priorities
in Electric Choice. PPL Electric Utilities still is required to
maintain a reliable, safe delivery system.
Where
do I call if my power goes out?
For PPL Electric Utilities customers,
that toll-free number is 1-800-342-5775 (1-800 DIAL PPL).
Will PPL still provide assistance for low-income
customers?
Yes. Special payment programs for low-income
customers will continue. Call toll-free at 1-800-342-5775
(1-800 DIAL PPL).
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